Working with couples is so different than working with individuals, there are 3 processes to consider; my own and each person in the couple, but often there's a barrier that needs to be attended to first.
Recently, I have had inquiries about working with couples, I always check out that both parties are up for it and often the answer is yes; until our first meeting is arranged. It's not uncommon for me to speak with one person, to make an appointment, to then receive a call cancelling the session as one of them isn't ready.
It's very important that both individuals are willing to work on the relationship and here is a link to an article I recently read, that offers a few suggestions on how to increase your likelihood of getting your partner to the first appointment; willingly.
If you would like to inquire about couples counselling, please feel free to contact me to make an appointment or ask any questions.